Azure Support

Self-service
FAQ

Quick answers to four types of FAQ related to Azure, including general inquires and registration questions, billing and subscriptions, and implementation and maintenance.
Azure documentation

Get documentation, example code, tutorials, and more on Azure cloud services.
21VCA-E Playbook

This Playbook is applicable to Microsoft Azure operated by 21Vianet, providing relevant information for Azure customers and partners who wants to learn about the business model, procurement methods, and post-sales support of the corresponding services.
Enterprise Agreement Billing

Documentation to help you manage your Azure account and billing more efficiently.
Azure Operations Guide

A collection of common problems and troubleshooting guidance based on different user scenarios.

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Submit a service request online

Questions and related information can be submitted online easily without waiting
WeChat Support

Scan the QR code to follow the WeChat account, click on the bottom left corner Search and follow the “Azure Cloud Technical Support” WeChat account and click on the bottom left corner.

Azure Cloud technical support

Self-service