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Support Scope

You can contact us via the WeChat channel for any questions when you use Microsoft Azure operated by 21Vianet.

Supported Language

Chinese and English

Agent Online Time

08:00 to 20:00 Beijing time (UTC+8) in business days

How to Use

Install WeChat application. Scan the below QR code with WeChat, or search WeChat Official Account “VNET_AzureSupport” to follow us.

Once you have followed this account, you can get help via the bottom menu, keywords and WeChat support agents.

1. Menu: You can find the frequently used URLs or tools from the bottom menu:
2. Key words: Click the keyboard at the lower left corner, type “help” to get the key words list.
3. Contact Support Agents: Switch to the chat window, then input your questions to talk with a support agent directly.


You’re welcome to share any suggestions or comments on this WeChat official account via the feedback option in the menu.